How can we help?

Find answers to your questions about setting up AI Borta, connecting channels, managing orders, and everything in between.

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Getting StartedWhatsApp SetupPaymentsKitchen Dashboard
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Getting Started

How to create your AI Borta account

Step-by-step account setup and first login.

Setting up your restaurant profile

Add your name, logo, location, and business hours.

Uploading your menu

Add categories, items, sizes, and modifiers.

Your 14-day free trial β€” what's included

Everything available during the trial, no card needed.

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WhatsApp Ordering

Connecting your WhatsApp Business number

Link via Meta Embedded Signup in under 5 minutes.

How the AI chatbot handles orders

Understand the automated ordering conversation flow.

Setting up quick-reply buttons

Help customers order faster with menu shortcuts.

Sending WhatsApp broadcasts

Promote daily specials to your customer list.

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Instagram & Other Channels

Connecting Instagram DMs

Link your Instagram Business account to take orders.

Setting up SMS ordering

Accept orders via text message with a local number.

Facebook Messenger ordering

Connect your Facebook Page to accept orders via Messenger.

Web ordering widget

Add a branded order button to your website.

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Payments & Billing

How Stripe payments work

Card payment collection inside the chat β€” no app needed.

Cash orders and payment tracking

Mark orders as cash and track revenue correctly.

Refunds and order cancellations

How refunds are processed when a paid order is cancelled.

Your AI Borta subscription plans

Plan tiers, what's included, and how to upgrade.

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Kitchen & Orders

Using the kitchen dashboard

Track live orders, update statuses, and manage the queue.

Connecting a receipt printer

Auto-print kitchen tickets for confirmed orders.

Order status notifications

How customers are notified when their order is ready.

Managing modifier options (little / extra)

Set up customizable modifiers for your menu items.

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Analytics & Customers

Understanding your analytics dashboard

Revenue, orders, and customer metrics explained.

Customer segments β€” VIP, at-risk, new

How AI Borta classifies your customers automatically.

Exporting customer data as CSV

Download your full customer list for external use.

Tracking repeat customers

See who orders most and how to keep them coming back.

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Chat with us on WhatsApp

Get a quick answer from our support team directly in WhatsApp.

Open WhatsApp
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Email support

Send us a detailed message and we'll reply within a few hours.

Send email
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Read the FAQ

Browse 20+ common questions about pricing, features, and setup.

View FAQ